By accessing or using our services, you agree to comply with these Terms of Service. These terms govern your relationship with At The Core Home Health and outline your rights and responsibilities when engaging with our care services, website, and communication channels.
We offer personalized home healthcare services, including personal support, meal preparation, respite care, and specialized care programs. All services are delivered based on individual care plans designed to meet client needs, ensuring safety, comfort, and overall well-being in a home environment.
Our services are available to individuals requiring home healthcare support or their authorized representatives. By using our services, you confirm that the information provided is accurate and that you have the authority to request care for yourself or on behalf of another individual.
All services are based on initial assessments and customized care plans. These plans may be adjusted as client needs change. We work closely with clients and families to ensure care remains appropriate, effective, and aligned with health goals and personal preferences.
Caregiver visits are scheduled based on availability and client needs. While we strive to maintain consistency, schedules may occasionally change due to unforeseen circumstances. We will communicate any changes promptly and make every effort to ensure continuity of care.
Clients are responsible for payment of services as agreed upon. We offer flexible payment options, including private pay and insurance support. Timely payments are required to continue services, and any billing concerns should be addressed promptly with our administrative team.
Clients may cancel or reschedule services with prior notice, as outlined in service agreements. Late cancellations or missed appointments may be subject to charges. Refunds, if applicable, will be processed in accordance with our internal policies and agreed terms.
Clients and their families are expected to provide accurate information, maintain a safe environment for caregivers, and communicate any changes in health or care needs. Mutual respect and cooperation are essential to delivering effective and compassionate home healthcare services.
While we strive to provide the highest standard of care, At The Core Home Health is not liable for outcomes beyond our control, including unforeseen health complications. Our responsibility is limited to delivering services with professionalism, care, and adherence to agreed care plans.
We are committed to protecting your personal and health information. All data is handled in accordance with our Privacy Policy, ensuring confidentiality, secure storage, and responsible use of information related to your care and services.
We reserve the right to update these Terms of Service at any time. Changes will be reflected on this page, and continued use of our services indicates your acceptance of any updated terms.
For any questions regarding these terms or our services, please contact our team. We are committed to providing clear communication, addressing concerns, and ensuring a transparent and trustworthy experience for all clients and families.
